GG99 Privacy Policy — Our Commitment to Protecting Your Personal Data

1Personal Information We Collect

GG99 collects various types of personal information from users to enable us to deliver safe, accurate and high-quality services. This information is collected directly from you, automatically during platform use, and in certain circumstances, from trusted third-party sources.

Information you provide directly:

• Full name, date of birth and identification number (MyKad or passport) for KYC verification purposes
• Email address, phone number and residential address
• Bank account details for deposit and withdrawal processing
• Identity documents and proof of address submitted during the verification process
• Information you provide when contacting customer support

Information collected automatically:

• IP address, web browser type and device information (model, operating system)
• Platform usage data including login times, games played and transaction history
• Cookie data and device identifiers for authentication and security purposes
• Geolocation information (general area) for regulatory compliance

2How We Use Your Information

GG99 uses collected personal information solely for legitimate purposes directly related to the provision of our platform services. We do not use your data for any purpose not stated in this policy.

3Information Sharing & Disclosure

GG99 respects user privacy and will not sell, rent, trade or share your personal information with external parties for marketing purposes. However, in certain situations, we may need to share your information with selected third parties:

• Payment service providers: To securely process deposits and withdrawals. All our payment partners are bound by strict confidentiality agreements.
• Technology service providers: Companies that assist us in managing the platform's technical infrastructure, subject to comprehensive data processing agreements.
• Statutory authorities: When required by Malaysian law or a valid court order for financial crime investigation or AML compliance purposes.
• Identity verification agency: For KYC processing and age verification purposes to ensure regulatory compliance.

4Data Security Measures

GG99 invests seriously in cybersecurity infrastructure to ensure that users' personal data is always protected against unauthorised access, loss, alteration or unintended disclosure.

Key security measures we employ include:

• 256-bit SSL/TLS encryption for all communications between your device and gg99 servers
• Password storage using strong hashing algorithms with random salts (salted hashing)
• Role-based access control (RBAC) to ensure staff can only access data necessary for their responsibilities
• 24/7 security monitoring and intrusion detection system (IDS)
• Regular independent penetration testing
• Periodic encrypted data backups stored at secure locations
• Two-factor authentication (2FA) for additional account access control

5Cookies and Tracking Technologies

The gg99 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Functional Cookies: Storing user preferences such as language settings and account entries for convenience on future visits.
• Analytics Cookies: Collecting anonymous information about how users interact with the platform to help us improve our services.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the GG99 platform. Please note that after each new visit following cookie deletion, you may need to log in to your account again.

6Data Retention Period

GG99 only retains your personal information for as long as is genuinely necessary to fulfil the purposes stated in this policy or to comply with applicable legal requirements.

• Active account data: Retained for the duration that your account remains active on the GG99 platform.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial compliance requirements.
• KYC documents: Retained for 5 years after account closure or the end of the business relationship.
• Security logs: Retained for 2 years for fraud detection and investigation purposes.
• Marketing data (where applicable): Retained until you withdraw consent or request deletion.

After the specified retention period expires, your personal data will be securely deleted or anonymized in accordance with procedures established by gg99.

7Your Rights as a User

Under the Malaysian Personal Data Protection Act (PDPA 2010) and GG99's internal policies, you have the following rights regarding your personal data:

8Children's Data Protection

The gg99 platform is a service exclusively for adults aged 18 and above. gg99 does not intentionally collect, process or store any personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered on the gg99 platform are requested to contact us immediately via email at [email protected].

9Amendments to This Privacy Policy

GG99 reserves the right to amend, update or improve this Privacy Policy from time to time to reflect changes in our privacy practices, changes in law or new technologies used.

When material changes are made to this policy, GG99 will:

• Displaying a clear notice on the platform's home page at least 14 days before the changes take effect
• Sending notification emails to all registered members with an active email address
• Updating the "Last Updated" date shown at the top of this document

Continued use of the gg99 platform after the effective date of any changes constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account and stop using gg99 services.

10Contact Us About Privacy

GG99 takes every privacy and personal data protection enquiry, concern or complaint seriously. If you have any questions about how we handle your data, or wish to exercise any of the user rights stated in this policy, please contact our privacy team.

You can also contact GG99 customer support for general account and service assistance via live chat on the platform or by email at [email protected].